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Orders
Below are some of are common questions about orders
How do I make a purchase?
Browse our collections and pick the model that fits your space — each product page has full specs, images, and pricing. Add it to your cart and check out securely right on the site. Not sure which size or style is right for you? Call or text us at 732-806-7959 and we'll help you figure it out before you buy.
How do I know if my order is confirmed?
You'll get an order confirmation email right after checkout with your order details. For larger or custom builds, we'll also personally follow up to confirm details and timeline. If you don't see a confirmation email within a few hours, give us a call at 732-806-7959.
Can I change my shipping address after my order is placed?
Yes, as long as it hasn't shipped yet — just call or text us at 732-806-7959 or email us right away and we'll update it for you. Once an order has shipped, especially larger freight items with a scheduled delivery, we may not be able to make changes, so the sooner you reach out the better.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Not currently — we ship within the continental United States only. We're unable to ship to Alaska, Hawaii, international addresses, or P.O./APO/FPO boxes.
When will my order be shipped?
Shipping is typically within 1-2 weeks, though it can vary depending on the item and your location. Custom or made-to-order items may take a bit longer. Once your order ships, you'll get a tracking number by email, and larger structures that ship by freight will have the carrier call you to schedule a delivery appointment.
What is your return policy?
We want you to be happy with your purchase. If something isn't right, you have 30 days from purchase to request an exchange, replacement, or refund — just email us first so we can assign you a return authorization (RMA) number before sending anything back. You're responsible for return shipping unless the issue was our error or the item arrived damaged or defective, and a restocking fee of up to 30% may apply on certain items. Full details are on our Refund Policy page.
How long will it take until I receive my order?
Most orders arrive within about 1-2 weeks, but timing can fluctuate a bit depending on the product and where you're located. Freight-shipped items include a scheduled curbside delivery appointment, and we'll keep you posted with tracking the whole way.